Shipping and returns
Problem with your order? Please contact us immediately at firstname.lastname@example.org.
- Orders are processed within 1-3 business days of ordering.
- Expedited orders placed before 12 pm ET will ship out the same business day.
- Expedited orders placed after 12 pm ET will ship out the following business day.
- We don’t process orders on Saturdays, Sundays, or US holidays.
- We aren’t responsible for shipping delays or missing packages caused by the shipper.
Not happy with your purchase? Return your items to us within 30 days to receive a full refund. After 30 days, all sales are final. To qualify for a full refund, all returned merchandise must be unused and in the original packaging.
- We’ll credit the purchase price to your original method of payment within 7 business days after we receive your return.
- Credited purchases may take up to 2 billing cycles to appear on your credit card or bank statement.
- Original shipping and processing fees are not refundable.
If you have other questions about returns, email us at email@example.com.
How long until my order ships?
Orders ship out within 1-3 business days.
What does it mean if my order is made from FSC certified paper?
Most of our paper products are made from Forest Stewardship Council (FSC) certified paper. FSC-certified forests are managed in a way that preserves biological diversity and benefits the lives of local people and workers.
Do you have a resale or wholesale program?
If you're interested in wholesale or reselling Pinkduck Party Emporium products, please contact us at firstname.lastname@example.org.